FENC has the grievance mechanism in place to receive all employee feedbacks. In 2021, 26 grievance claims were filed. Among them, 22 concern employee benefits, 3 are related to performance review and 1 is related to the salary. With thorough labor management communication, all claims have been addressed with improvements and closed since. For further details, please refer to Contact and Grievance Mechanism.

At the end of 2021, FENC consolidated and fine-tuned existing regulations concerning grievance policies and established Speak Up Policy, designating channels exclusively for grievance claims on the official website. Speak Up Policy is made available in Chinese, English, Japanese, Vietnamese and Malay, and the grievance channels are accessible 24-7. The anonymity of those who provide genuine identities and contact information are protected against the fear of retribution. Anonymous claims are also welcomed. The Company will make no attempts to identify or expose the claimant through any means. As of the end of December 2021, the Company has informed all employees about Speak Up Policy through the human resources management system. The policy is effective as of 2022.

Speak Up Policy   FENC Speak-up: speak-up@fenc.com