Customer Relations Management
With multiple production sites offering a wide spectrum of products, FENC satisfies customers with products of the highest quality.
FENC has a robust production and marketing framework powered by a vertically integrated production network that spans across the petrochemical, polyester and textile industries, which gives the Company the ability to respond to market trends and formulate R&D strategies with agility. Among FENC’s customers are major international brands across a wide spectrum of industries, and the Company bolsters these partnerships through diverse communication channels, such as in-person and virtual meetings, email correspondence, product launches and corporate visits. FENC also accepts invitations from international brands to attend their supplier conferences on a regular basis to assess customer needs.
FENC administers customer satisfaction survey to assess customer attitudes towards FENC’s products and services. The survey mechanism is determined and implemented by the production and business departments, and customer feedback is discussed during internal review meetings to formulate improvement plans and for follow-up purposes.
FENC’s Customer Relations
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Compliance with Customer Requirements
We have signed agreements with brand customers, and abide by the ethical, safety and procurement rules set forth while aspiring for further self-improvement.
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