Customer Relations Management

FENC offers clear communication channels and quality products to fulfill sustainable goals.

FENC offers products that span vertically through the entire petrochemical, polyester and textile industry chains. As a one-stop shop, we provide convenience and options for customers. Meanwhile, we gain insight from customers’ choices of products to formulate R&D strategies. We also share these insights with customers to enhance added value.
To assess whether the Company adequately satisfies customers’ demand on product quality and services, we conduct customer satisfaction survey every 6 to12 months. The survey is designed based on product characteristics and administered by sales units.

FENC's Customer Relations

Green Initiatives

We are seeking a balanced approach in economic and environmental development with active participation in green initiatives. By engaging in conferences and forums, we communicate with our customers, building consensus in the development goals for the future. The following is a list of the green initiatives that the Company has taken part in：

Taiwan Circular Economy 100, TCE100
Packaging Recycling Organization Vietnam, PRO-Vietnam
The National Association for PET Container Resources, NAPCOR
The Association of Plastic Recyclers, APR
Zero Discharge of Hazardous Chemicals, ZDHC
Sustainable Apparel Coalition, SAC
Textile Exchange, TE

Compliance with Customer Requirements

We have signed agreements with brand customers, and abide by the ethical, safety and procurement rules set forth while aspiring for further self-improvement.

We comply with ethics provisions from brand customers and pass SEDEX
Members Ethical Trade Audits (SMETA).
We follow brand customers’ safety compliance standards.
We obey non-conflict minerals policy.
We manage green supply chain.

Participation in Customers’ Labor Relations Meetings

FENC’s customers value the quality of and environmental impacts from the raw materials. They also value the human rights of workers hired by suppliers. Hence, the Company takes a keen interest in labor relations meetings held by our customers. In 2020, FENC participated in 6 meetings. Issues discussed include: