Four Years of Increasing Satisfaction at the Canteen; A Continuing Mission for Healthy and Environmental Food Culture
The staff canteen at FENC has long been operating on the belief of providing food in a “safe, healthy, affordable, tasty and convenient” manner. Each month, approximately 12,000 employees utilize the food service. Among them, 9,000 (75%) order the lunchbox and 3,000 (25%) dine in. Employees have the options of choosing the days and locations where they would like to enjoy their meals.
Being a service in high demanded, the canteen puts quality above all considerations. Therefore, annual satisfaction survey is conducted to gather feedbacks from employees for continuing improvements.
In 2018, the canteen replaced all eating utensils with stainless ware to protect the environment, support governmental policy, enhance corporate image and promote employee health. The canteen also prepared customized thermal insulated bags to keep the lunchbox warm. To provide healthy and delicious meals to all employees during the COVID-19 outbreaks in 2020, a stricter set of rules are put in place, including social distancing seating arrangement, lower maximum occupancy, and personal protective equipment for staff during meal preparation. The Company also established a food committee at all units with online chat groups to facilitate real-time communication and expedite troubleshooting when issues arise.
Employees have rated such performance with high scores. Employee satisfaction climbs for 4 years in a row, going from 73.9 in 2017 to 91.8 in 2020. This certifies the Company’s efforts in creating a healthy and environmental food culture for employees.