COVID-19 continued to impair the global economy and supply chain stability in 2021. While extending the 2020 projects on tracking credit risk exposure, credit control and country risks, FENC launched several digital information management projects and established the Customer Credit Management Platform, Credit Customer Information Management Platform and Major Overdue Tracking Management Platform using big data and AI. The platforms help optimize credit risk control and enhance risk alert responses to minimize the risk of default. FENC has maintained a no-default record for 13 years. Specific actions taken are as follows:

1. Customer Credit Management Platform was established to track and compile global credit data and conduct risk exposure analysis.
2. The Credit Customer Information Management Platform was established to automatically integrate and analyze import and export credit customers’ latest operational, fundamental and fiscal risks.
3. The Major Overdue Tracking Management Platform was established to document the chronology of debt collection and final outcomes to enhance the efficiency of overdue tracking and share the experience from the collection process.
4. The list of customers with major overdue was compiled and reviewed regularly as part of a special project. Credit transactions with customers on this list were restricted or suspended.
5. Efforts in and frequency of overdue collection and reporting were increased. The percentage of account overdue that exceeds 3 months is 0%.