Work Flow Innovation with Generative AI Applications



FENC spares no effort when it comes to promoting digital transformation. While compliance is ensured, employees are encouraged to leverage generative AI to enhance production efficiency and work flow innovation using functions such as text-to-image, audio-to-text, search, dialogue, translation, summaries and content creation. In 2023, a feasibility assessment on generative AI conducted by units under the Corporate Management identified over 70 operations as opportunities to incorporate AI, including document management, meeting minutes, search and smart answering. Specifically, generative AI is capable of automatically compiling the laws, regulations and amendments across the world to provide the most current regulatory updates. To accelerate the adoption of this technology, FENC held a design contest for employees to vote on holiday cards created with the text-to-image function, and the creative designs were sent to customers as holiday greetings. The employees eagerly participated. While helping them get familiarized with generative AI and its functions, the contest raised their legal and compliance awareness regarding the use of this innovation, and enhanced customer relations through the greetings.

