Customer Relations Management
With multiple production sites offering a wide spectrum of products, FENC satisfies customers with products of the highest quality.
FENC is a multinational conglomerate that spans the petrochemical, polyester and textile industries with a vertically-integrated production and sales framework that allows it to adapt to market changes swiftly. Such agility is reflected in FENC’s R&D strategies and powered by multitudes of customer engagement channels, including physical and virtual meetings, correspondence, product launch meetings and corporate visits. FENC is also a regular invitee to vendor’s meetings held by major international brands, during which FENC assesses customer needs and strengthens partnerships.
For a clear assessment of customer satisfaction towards its products and services, FENC conducts one to two customer satisfaction surveys yearly. The survey mechanism is designed and implemented by the production and sales departments. All customer feedbacks are examined during internal review meetings with follow-ups on improvements.
FENC’s Customer Relations
Compliance with Customer Requirements
We have signed agreements with brand customers, and abide by the ethical, safety and procurement rules set forth while aspiring for further self-improvement.
