Multi-modal Solution to Port Congestion in Western U.S. with On-time Delivery
COVID-19 has caused global container shortage. Even when container ships arrive at the destinations, unloading is not possible due to pandemic lockdowns, therefore causing port congestion. Among the ports FENC ships to, those in Western U.S. are particularly congested. In the past, products were stored in the warehouse upon arrival and switched to ground shipping as specified by customers. Considering the port congestion issue, FENC promptly rerouted product delivery to alternative ports. The Company also modifies product packaging to accommodate railway transportation and multi-modal options. Since port congestion began in November 2020, FENC made all delivery deadlines to locations specified by customers. Such commitment to keeping promises has established credible reputations among our customers and fostered customer rapport.