FIGP, which is FENC’s rPET production site, is located in Ibaraki Prefecture, Japan, where the bidding of PET bales is coordinated by Japan Containers And Packaging Recycling Association (JCPRA). Due to COVID-19, the sale of food-grade rPET products dropped dramatically. A shortage of storage space for the bales led to cancelled bids. As a result, waste PET bales quickly piled up. FIGP communicated with JCPRA to seek alternative storage options and reached zero cancelled bid. The approach was praised by JCPRA and local residents. By communicating with customers through sales channels, FIGP becomes the only rPET manufacturer in Japan to achieve zero cancelled bid, and sold its entire inventory of PET bales.